The Government of Bangladesh has officially published a new regulatory framework governing the duties, responsibilities, and professional conduct of insurance surveyors and loss assessors. Although the gazette was originally issued on 25 December 2025, the Insurance Development and Regulatory Authority (IDRA) made a public copy available on its website on Thursday, 1 January 2026. The newly introduced “Insurance Surveyors and Loss Assessors Duties, Responsibilities and Code of Conduct Regulations – 2025” places special emphasis on professionalism, transparency, and accountability within the non-life insurance sector.
Under the regulations, insurance surveyors and loss assessors are required to conduct thorough inspections and verifications of insured property or interests, allowing sufficient time to accurately determine losses. The regulations clearly define the responsibilities of surveyors, as summarised in the table below:
| Activity | Key Guidelines |
|---|---|
| Disclosure of Relationships | Any familial or business relationships with the insurer or policyholder must be reported in official documentation. |
| Confidentiality | Information related to policyholders and claimants must be handled impartially and confidentially. |
| Loss Assessment | Actual loss amounts must be determined strictly according to the terms and conditions of the insurance policy. |
| Reinspection | Multiple inspections of the property may be conducted where necessary. |
| Co-insurance and Multiple Policies | Reports must include details of losses and recoverable assets in cases of co-insurance or multiple coverage. |
| Expert Consultation | With the policyholder’s consent, surveyors may seek expert advice when required. |
| Record Keeping | Survey reports and related documents must be retained for a minimum of three years. |
The regulations also establish clear standards for professional conduct. Surveyors must carry out inspections with honesty, competence, impartiality, and professionalism. They are expected to assist colleagues in training and skill development, and must not disclose any information or documents without prior authorisation. Any disclosure of information that may affect national interests must be reported to the relevant authorities. Additionally, surveyors are required to stay updated with emerging technologies and modern methodologies in the insurance sector.
According to IDRA, the 2025 regulations are expected to enhance transparency, efficiency, and professionalism in the national insurance industry. In particular, they aim to ensure that claim settlements in the non-life insurance sector are conducted swiftly and impartially, thereby strengthening trust between insurers and policyholders.
In summary, this new gazette provides a structured and detailed framework for the duties and ethical conduct of insurance surveyors. By clarifying responsibilities and enforcing professional standards, it marks a significant step towards modernising and strengthening Bangladesh’s insurance industry.