Michigan, USA — Michigan’s unemployment benefits system has experienced a significant disruption today, affecting thousands of residents and employers across the state. The outage stems from irregular access to the state’s secure login portal, MiLogin, making it difficult for users to access online unemployment services.
The technical issue has rendered two key platforms of the Michigan Unemployment Insurance Agency (UIA) — Michigan Web Account Manager (MiWAM) and MiUI — largely inaccessible. Residents typically use MiWAM to manage claims, track benefits, and handle other related activities, while employers rely on both MiWAM and MiUI to submit tax payments and reports. Because logging in through MiLogin is a prerequisite for accessing these platforms, the current outage has temporarily halted usage for both groups.
Other state services have also been affected to varying degrees. Michigan officials are closely monitoring the situation and are actively working to resolve the problem, though no definite timeline for service restoration has been provided.
In the meantime, residents encountering difficulties are encouraged to utilise alternative resources available on Michigan.gov/UIA, which include:
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AI-powered Chatbot: Provides answers to common unemployment questions.
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Online Coaching Sessions: Guides first-time filers and explains processes for claiming additional benefits.
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UIA Claimant Roadmap: A six-step guide to help understand applications and benefit procedures.
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Federal Employee Resources: Separate guidance for temporarily furloughed or displaced federal workers.
Those seeking direct assistance can contact the UIA helpline at 1-866-500-0017 Monday through Friday. Direct support is also available via in-person or virtual meetings.
The table below summarises the impact of the outage and the recommended alternative resources:
| Issue | Impact | Alternative Resources |
|---|---|---|
| MiLogin Outage | Blocks access to all UIA platforms | Direct resources at Michigan.gov/UIA |
| MiWAM Access Issues | Claims processing and account review halted | AI Chatbot, Claimant Roadmap |
| MiUI Access Issues | Employer tax filing and reporting paused | Online Coaching Sessions, Federal Employee Resources |
| Direct Assistance Required | Phone or meeting support needed | UIA Helpline, In-person/Virtual Meetings |
Michigan state officials emphasise that they are making every effort to resolve the technical issues swiftly. In the interim, they advise residents and employers to make full use of alternative resources to minimise disruption. While the outage is expected to be temporary, timely utilisation of these resources is crucial for individuals and businesses reliant on unemployment services.
Residents are urged to continue using online alternatives and the helpline until full service is restored.