UK insurer Covéa is undertaking a major overhaul of its fraud and risk management processes, selecting Shift Technology as a long-term strategic partner. This partnership will support an end-to-end approach covering underwriting, claims handling, and mid-term policy adjustments, replacing fragmented fraud detection tools with a unified, AI-driven platform.
The new platform enables Covéa to maintain a consistent, organisation-wide view of risk throughout the insurance lifecycle—from policy inception to claims settlement. Shift’s artificial intelligence solutions are designed to strengthen decision-making, enhance operational efficiency, and protect the insurer’s portfolio.
Covéa reports that the underwriting module alone delivered a return on investment within three months of deployment, largely due to earlier identification of high-risk policies and a reduction in leakage. The platform’s data analysis engine aggregates information from multiple third-party sources, including CUE Data and Companies House, generating explainable risk signals across motor, home, commercial, and high-net-worth insurance lines. These insights allow underwriters and claims teams to prioritise cases effectively and intervene earlier in the policy lifecycle.
Key Benefits Across Covéa Operations
| Function | AI Capability | Impact |
|---|---|---|
| Underwriting Risk Analysis | Predictive risk modelling | Early detection, improved ROI |
| Claims Fraud Detection | AI-assisted case review | Faster detection, reduced financial loss |
| Compliance Risk Scoring | Automated evaluation | Enhanced regulatory alignment |
| Case Management | Prioritisation & workflow orchestration | Streamlined operations, faster interventions |
George Robbins, Head of UK Markets at Shift Technology, emphasised the market-wide implications: “Covéa’s approach reflects a broader industry trend where insurers integrate fraud detection into a full operational transformation agenda. By combining predictive models to identify risk, generative AI to explain cases, and agentic capabilities to orchestrate actions—with human oversight—insurers can act earlier and more consistently, creating measurable value at scale.”
The partnership is expected to evolve further as Covéa explores additional automation opportunities and new risk-management use cases. Stephen Long, Claims, IT & Operations Director at Covéa, stated: “Shift represents a transformative step in how we manage financial crime risk and marks a key milestone in our broader AI journey. With substantial investment, the platform strengthens our ability to protect the business while enabling smarter, more efficient ways of working. This initiative lays the foundation for a resilient, automated, AI-led approach to risk management for the future.”
By integrating advanced AI capabilities across underwriting, claims, and compliance, Covéa is positioning itself at the forefront of innovation in insurance risk management, ensuring both operational resilience and proactive protection against financial crime.