In an industry often marred by bureaucratic delays and prolonged waiting periods, Zenith Islami Life Insurance PLC has set a remarkable precedent by settling a death benefit claim within a mere twenty-four hours. This swift action took place at the company’s Basurhat branch in Noakhali, underscoring a commitment to policyholder welfare and financial reliability.
Exceptional Efficiency in Bereavement
The claim pertained to the late Reshma Akhtar, a policyholder who had only recently joined the scheme. Remarkably, Mrs Akhtar had paid only a single premium instalment of 2,000 BDT before her untimely passing. Despite the infancy of the policy, the insurance provider moved with impressive speed once the necessary documentation was finalised.
A cheque amounting to 99,450 BDT—representing the full death claim—was formally handed over to the nominee, Mr Masum Mia. This rapid disbursement highlights the “Protection” element of Shariah-based insurance, providing immediate liquidity to a family during their moment of greatest need.
Commemorating the Settlement
To mark the occasion and demonstrate transparency, a ceremony was held at the Basurhat branch office. The event was attended by over 250 senior development officers, serving as both a training milestone and a public assurance of the company’s integrity.
The Chief Marketing Officer (CMO), Mr Md. Arif Hossain, attended as the chief guest. During his address, he emphasised that maintaining public trust is the cornerstone of the company’s mission. By prioritising the “Claims First” philosophy, Zenith Islami Life aims to dispel common myths regarding the difficulty of securing insurance payouts.
Key Details of the Insurance Settlement
| Feature | Specification |
| Insurer | Zenith Islami Life Insurance PLC |
| Branch Location | Basurhat, Noakhali |
| Policyholder | Late Reshma Akhtar |
| Nominee | Masum Mia |
| Premium Paid | 2,000 BDT (Single Instalment) |
| Claim Amount Paid | 99,450 BDT |
| Processing Time | Within 24 Hours |
Strengthening Public Confidence
The ceremony saw a high-profile turnout from the company’s leadership, including:
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Mr Md. Shahadat Hossain, Chief Operations Officer (COO)
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Mr Md. Nurul Islam, Executive Vice President
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Abul Mobarak Hridoy, Basurhat Branch In-charge and Sales Manager
Speakers at the event noted that as soon as the requisite paperwork was verified, the internal audit and disbursement process were fast-tracked. The company reaffirmed that such efficiency is not an exception but a core objective, aiming to ensure that beneficiaries are not burdened by financial uncertainty following the loss of a loved one.
This move by Zenith Islami Life is expected to bolster the reputation of the Islamic insurance sector in the region, proving that robust systems can indeed deliver on promises with unprecedented speed.