On the 15 November edition of WBGO Journal, listeners were treated to a mix of culture and innovation. Saxophonist and composer Calvin Johnson, a third-generation musician from New Orleans now based in New York City, previewed his upcoming performance at the WBGO Kids Jazz Concert Series at the Newark Museum of Art on 22 November. Meanwhile, host Doug Doyle spoke with jazz pianist, composer, bandleader, and educator Aaron Parks about his latest album, By All Means, exploring his creative process and the inspirations behind his music.
Shifting from the world of jazz to industry insights, the Digital Insurance Maturity 2025 report offers the most comprehensive assessment yet of insurers in the EMEA region. The study evaluated 93 companies across 16 markets, focusing not only on digital functionalities but also on user experience design, helping insurers understand trends and prepare for customer expectations in the digital age.
Key findings from the report highlight that digitally enabled engagement is now essential, rather than optional. Generative AI (GenAI) is set to reshape customer service, underwriting, content creation, and product innovation. Insurers are encouraged to adopt hybrid distribution models, combining robust digital channels with personalised advisory services. Finally, attracting the right talent and cultivating a culture supportive of AI is critical to realising the full potential of technology.
Key Insights Table:
| Focus Area | Insight |
|---|---|
| Digital Engagement | Core business imperative for all insurers |
| Generative AI | Transforming service, underwriting, and innovation |
| Hybrid Distribution | Blending digital channels with personalised advice |
| Talent & Culture | Essential to leverage AI effectively |
From the creative improvisation of Parks and Johnson to the digital innovation shaping insurance, this edition of WBGO Journal celebrates both artistry and transformation, showing how mastery—whether in music or business—depends on embracing change and creativity.