NEW YORK and SINGAPORE, Nov. 20, 2025 — Neutrinos, a leader in AI-powered intelligent automation for insurers, has announced that Mutakamela Insurance Company (MIC), a subsidiary of the Abu Dhabi National Insurance Company (ADNIC), has selected its platform to digitalise and streamline its Small and Medium Enterprises (SME) Health and Motor insurance services. The platform will support key operations such as policy issuance, renewals, endorsements, servicing, and claims management.
The move comes as Saudi Arabia’s insurance sector experiences significant growth, fuelled by the introduction of the mandatory health coverage for domestic workers by the Council of Health Insurance (CHI). These regulatory changes, coupled with rising consumer demands for faster and simpler services, are driving the need for insurers to adopt cutting-edge technology to meet the evolving needs of the market.
Abdulrahman Aldokheel, Chief Executive Officer of Mutakamela Insurance, commented: “Owners and employees of small and mid-sized businesses expect the same level of simplicity and service they encounter in other parts of their lives. To meet these expectations, we chose Neutrinos for its deep insurance expertise, AI-driven automation, and ability to streamline complex insurance journeys across multiple channels. Neutrinos provides the orchestration layer to unify fragmented processes, enabling faster, more consistent customer support.”
The new platform will deliver a seamless, connected experience for customers and partners, enabling instant quote generation, policy automation, real-time claims tracking, and streamlined workflows. By leveraging Neutrinos’ end-to-end orchestration capabilities, Straight-Through Processing (STP), and AI-powered workflows, the platform will ensure a smoother journey for policyholders and insurers alike.
Samik Ghosh, CEO and Co-founder of Neutrinos, said: “Today’s insurers face mounting pressure to serve a new generation of customers who expect speed, digital interactions, and intuitive services. With AI revolutionising the insurance industry, our intelligent automation and orchestration capabilities equip carriers like Mutakamela Insurance to meet the demands of speed and scalability. We’re delighted they chose Neutrinos to drive this next phase of innovation.”
About Neutrinos:
Neutrinos is a leading AI-powered intelligent automation platform designed specifically for the insurance industry. At the heart of the platform is the most advanced agentic AI composer and orchestrator, built to automate and optimise complex, end-to-end insurance processes. From underwriting and claims management to distribution, Neutrinos empowers insurers with domain expertise, intelligent automation, and pre-built accelerators to accelerate innovation, improve operational efficiency, and provide seamless, omni-channel customer experiences.