Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific, and several countries within the EMEA region as part of its wider strategy to strengthen data-led claims management capabilities.
The rollout follows an initial pilot programme launched in November 2025 and represents the next phase of Aon’s broader investment in analytics and technology tools across its Commercial Risk business.
Aon Claims Copilot integrates claims data and analytics within a single platform designed to support more transparent and consistent claims management. According to the company, the system enables claims professionals to access real-time insights, automate parts of the claims handling process, and provide clients with greater visibility across the full lifecycle of a claim.
The platform forms part of Aon’s wider technology strategy, alongside tools such as Aon Broker Copilot and its Risk Analyzers and Diagnostics suite. Aon stated that Claims Copilot is now being used by its global claims workforce of around 1,800 professionals operating in more than 50 countries and supporting over 20 insurance product lines.
Aon said the expansion consolidates a significant proportion of its claims management information into a single globally connected platform. The technology is intended to improve coordination between claims teams while supporting data-driven decision-making for clients managing increasingly complex risk exposures.
Key capabilities of the platform include real-time dashboards offering visibility into claims trends and portfolio performance, tools for assessing insurer performance, and digital access functions enabling clients to track claims progress directly. The company also noted that automation within the system is designed to improve speed, consistency, and accuracy across claims workflows.
The technology is also intended to generate insights that can support placement decisions, negotiations with carriers, and broader risk management strategies.
Key Details of Aon Claims Copilot
| Category | Details |
|---|---|
| Initial pilot launch | November 2025 |
| Current rollout regions | North America, Asia Pacific, selected EMEA countries |
| Workforce using platform | Approximately 1,800 professionals |
| Countries of operation | More than 50 |
| Insurance product lines supported | Over 20 |
| Core functions | Real-time analytics, workflow automation, claims tracking, insurer performance assessment |
Aon’s Chief Executive Officer of Risk Capital, Joe Peiser, stated:
“Aon Claims Copilot represents our continued commitment to deliver better information, advice and solutions to clients through technology.
By integrating these capabilities into how we manage claims, we are equipping our colleagues to deliver more consistent outcomes, identify trends earlier and help clients make better decisions across their risk and capital strategies.”
Aon’s global chief claims officer for Commercial Risk, Mona Barnes, said:
“Expert advocacy combined with leading analytics gives our clients enhanced visibility and control over their claims.
As we expand the platform globally, we are improving coordination across teams, strengthening collaboration and creating a more connected, data-driven claims experience.”
The company added that it plans to extend Claims Copilot further into additional EMEA and Latin American markets over the coming months, alongside continued investment in technology and analytics capabilities across its global operations.