What’s Happening?
One Inc, the leading digital payments network for the insurance industry, has announced that Mutual Benefit Group (MBG), a Pennsylvania-based mutual insurer, has successfully implemented the ClaimsPay® platform to modernise its claims payment process. This is a significant step in MBG’s ongoing digital transformation, aimed at providing policyholders with fast and seamless claims payments at critical moments.
What Does This Mean?
Headquartered in Huntingdon, Pennsylvania, MBG serves over 58,000 policyholders across Pennsylvania and Maryland, providing coverage for automobiles, homes, and businesses. With a growing focus on maximising operational efficiency through digital solutions, MBG chose the ClaimsPay platform to enhance its claims service.
By adopting One Inc’s ClaimsPay, MBG policyholders can now receive claims through popular mobile and web payment platforms like Venmo and PayPal, in addition to traditional direct payment methods. The platform also grants MBG access to One Inc’s extensive Vendor-Provider Network, which includes over 1.1 million distinct vendors and service providers across various industries, supporting more than 290 insurance carriers in the US.
Why Does This Matter?
For MBG: A Step Towards Digital Excellence
“A claim is the moment of truth for any insurance policy,” said Shannon Davis, Vice President of Claims at MBG. “Securing quick, efficient payment options allows our policyholders to begin the restoration process promptly and in the way they prefer.”
Davis further explained that the decision to partner with One Inc was driven by the platform’s wide array of payment solutions and its proven track record with other insurance carriers. “Mutual Benefit is excited about our partnership with One Inc because it enhances our ability to deliver the MBG Experience,” Davis added. “One Inc was the clear frontrunner due to its deep expertise in the insurance space.”
For One Inc: Enabling Innovation in Insurance Payments
Ian Drysdale, CEO of One Inc, commented on the evolving demands of consumers: “As consumer expectations continue to change rapidly, it is crucial for insurance carriers to access the right technologies to stay competitive. We are proud to partner with Mutual Benefit Group to offer modern payment experiences and help them fulfil the promise of insurance.”
The Bigger Picture: Transforming Insurance Payments
The adoption of ClaimsPay by MBG is a clear sign of the increasing importance of digital payment solutions in the insurance industry. With policyholders demanding faster and more flexible payment methods, insurance carriers must adapt to stay competitive. By leveraging One Inc’s platform, MBG can meet these evolving needs while ensuring a smoother claims experience for its policyholders.
About Mutual Benefit Group
Founded in 1908, MBG is committed to providing reliable insurance coverage for automobiles, homes, and businesses. Serving over 58,000 policyholders across Pennsylvania and Maryland, MBG is known for building strong relationships with both policyholders and agents. The company’s dedication to customer service has earned it a 97.5% satisfaction rate, according to 2022 policyholder surveys. Learn more at thembg.com.
About One Inc
One Inc is revolutionising the insurance industry by offering a unified, frictionless digital payment platform. Trusted by over 290 insurance carriers, One Inc helps streamline operations, reduce costs, and enhance customer experience. The platform supports a wide range of payment options, multi-channel communications, and swift claims settlements, even for complex cases. With $120 billion in premiums and claims processed annually, One Inc is a leader in fintech innovation. The company has been recognised by CNBC as one of the Top Global Fintech Companies and has appeared on the Inc. 5000 list for four consecutive years.